At a glance.
Refunds are calculated on the amount you paid online.
- More than 48 hours before pick-up
- 100% refunded
- 6 to 48 hours before pick-up
More than 6 hours’ notice - 50% refunded
- 6 hours or less, or a no-show
- No refund
Airline cancellations and cancellations by us are covered separately below.
1. Scope
This policy applies to any booking paid online on cdg-disneyland-transfers.co.uk, operated by Obrigado Transports, whether the Client paid the full fare or a 20% deposit at the time of booking.
2. Cancellation by the Client
Cancellation more than 48 hours before the scheduled pick-up time: full refund of the amount paid (deposit or full payment).
Cancellation 48 hours or less, but more than 6 hours, before pick-up: 50% refund of the amount paid. The remaining 50% is retained as compensation for the driver, who had blocked the time slot. Obrigado Transports reserves the right to assess exceptional circumstances within this window on a case-by-case basis.
Cancellation 6 hours or less before pick-up, or no-show at the meeting point: no refund. The amount already paid is retained.
Send cancellation requests as early as possible by WhatsApp message at +33 1 89 70 64 14 or by email to contact@transfert-aeroports-paris.com, quoting your booking reference. We do not accept voice or video calls.
3. Special case: flight delay or cancellation
A flight delay reported in advance is not treated as a cancellation: flight tracking automatically adjusts the pick-up time at no cost or penalty.
If the flight is cancelled by the airline and the journey becomes irrelevant, the service is fully refunded or rescheduled, at the Client's choice, regardless of how much notice remains before the originally scheduled time.
4. Cancellation by Obrigado Transports
If Obrigado Transports cancels the service (driver unavailability, breakdown, force majeure), the Client is fully refunded without delay, regardless of when the cancellation occurs.
5. Refund process
Refunds are processed via Stripe, to the same payment method used at booking. Bank processing typically takes 5 to 10 business days after the refund is validated by Obrigado Transports.
6. Remaining balance after a deposit
When the Client has paid a 20% deposit at booking, the remaining 80% balance is due to the driver at the end of the journey, by card or cash. This balance is not covered by this refund policy, as it is only collected once the journey has actually taken place.
7. Contact
For any refund request or question regarding a cancellation: contact@transfert-aeroports-paris.com or WhatsApp at +33 1 89 70 64 14.
A question about your booking?
Message Sofia, 24/7. Include your booking reference if you have one. WhatsApp and email messages only; no voice or video calls.